Privacy Policy

This is the Privacy Policy of apps of VOLIO VIET NAM COMPANY LIMITED and its various & next versions (hereinafter collectively referred to as “company”, "us", "we", or "our") and is incorporated into and is subject to our Terms of Use which can be found at https://volio.store/termsofuse. In this Privacy Policy, we refer to our products and services as the “App” and "Service". Please read on to learn more about our data handling practices. Your use of the Service signifies that you agree with the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Product or Service.

PRIVACY PRINCIPLES

At our company, we are committed to maintaining the highest standards of integrity and transparency in our privacy practices. As such, we have established three core principles that guide us in delivering exceptional service to our valued clients.

Firstly, we will exclusively gather information that enables us to enhance the quality of our services. Additionally, we will only collect personally identifiable information ("Personal Information") that is necessary to provide the services you have requested. Finally, we pledge to be fully transparent in our approach to privacy, ensuring that you are kept informed every step of the way. You can trust us to uphold these principles and maintain the utmost respect for your privacy.

We value your privacy and are committed to protecting any information that we collect when you use our Services. It is important to note that while this Privacy Policy applies to our practices, it does not extend to the actions of companies that we do not have ownership or control over, including third-party content providers that you may access through our Services, or to individuals who are not employed or managed by us.

WHAT INFORMATION DO WE COLLECT?

We collect the following data from you and your use of the Services:

Information you provide

Our Services involve the collection, processing, and use of information, including personal data that you provide or make available to us. Here are some examples of the information that we may collect:

Modifications to any of your settings
Image, audio, or video files uploaded by you with consent in Feedback or anywhere else in the app.
Personal data that you have provided to us when signing up or logging in with your account on a third-party site, such as your Facebook or Google account. This includes data that you have provided to us through Feedback or elsewhere in the app.
Personal data that you have provided to the third-party site when signing up or logging in with your account, to the extent allowed by your account settings or otherwise authorized by you.
Commercial information, such as information related to your membership, including your subscription plan(s) and/or service(s) ordered.
Communications and Support: If you need help or want to report a problem, we may collect and store your contact information, messages, and other data you provide. We use this data to respond to you and address your concern, in accordance with our Privacy Policy. We may also collect data through automated means, which we'll explain below.
We may also collect and gather non-personally identifiable information, such as certain profile information including country of residence and preferences. In addition, we may collect and store information about your and others’ usage of and interaction with the Service and our websites, including matches, numbers of matches made by members, match durations, text messages, usage by geographies, device and connection information, IP address, device capability, bandwidth, statistics on page views, network type and traffic to and from our websites.

Information relating to your device and the App settings

As part of our service, we collect and process various types of information, including personal data, when you use our App. Here is a summary of the information we collect:

Device-specific information: We may collect information about your device, such as its brand and model, operating system version, language, unique device identifiers, and mobile network information.
Geolocation information: We may collect your geolocation information, including IP addresses, GPS data, and network services data, which is necessary for some features of the App,...However, we never retain this information and it is only transferred to our servers when required by the App.
Application-specific information: We may collect information related to the App, including the application version number, activity on the App, subscription status, API key (identifier for application), version, properties of our App can be reported for automated processing and analyzes. Some services also record the list of applications and/or processes which are installed or run on your device.
Analytics: We use analytics services, such as Google Firebase and Google Analytics for Firebase, to collect information about how the App is used.

Other information

Cookies and similar technologies: When you use the App, cookies and similar technologies may be used (pixels, web beacons, scripts). A cookie is a text file containing small amounts of information which is downloaded to your device when you access the App. The text file is then sent back to the server each time you use the App. This enables us to operate the App more effectively. For example, we will know how many users access specific areas or features within our App and which links or ads they clicked on. We use this aggregated information to understand and optimize how our App is used, improve our marketing efforts, and provide content and features that are of interest to you. We may ask advertisers or other partners to serve ads or services to the App, which may use cookies or similar technologies.
Log file information: Log file information is automatically reported each time you make a request to access the App. It can also be provided when the App is installed on your device. When you use our App, analytics tools automatically record certain log file information, including time and date when you start and stop using the App, and how you interact with the App.
Ad-related information: The following data might be reported about the ads you can view: the date and time a particular ad is served; a record if that ad was “clicked” or if it was shown as a “conversion” event; what the ad offer is about; what type of ad it is (e.g., text, image, or video); which ad placement is involved (where the ad offer is displayed within the App); whether you respond to the ad.
In-app events. When you use our App, analytics tools automatically record your activity information (tutorial steps, leveling up, payments, in-app purchases, custom events, progression events, method of limiting the processing of user data).
Content in app: We may collect and gather user-generated content such as photos, screenshots, comments, and other materials that you create on our Service. Please note that other users on our platform may take photos of you using our provided capturing function, and these photos may be stored and utilized for our services as well as third-party services like Facebook. If you do not agree with the terms outlined in this Privacy Policy, we kindly ask that you refrain from using our Service.
Payment information: Apple is responsible for billing, processing and charging for the in-app purchases, handles your personal information and keeps it absolutely safe and secure. For e-commerce transactions conducted on our platform, you will be prompted to provide payment information, which includes your credit card number, card expiration date, CVV code, and billing address. In such cases, we will securely transmit your information directly to a third-party vendor or merchant responsible for processing and fulfilling your purchase. We do not process or retain your payment information. However, we may store other details related to your purchases made on our Service, such as the merchant's name, transaction date, time, amount, and additional behavioral information.

Please note that this Privacy Policy is intended to provide you with an understanding of our general practices, and is not a promise that your information will never be disclosed. There are circumstances beyond our control, such as unauthorized interception or access, malfunctioning technology, or misuse by third parties, which may result in the unauthorized access or disclosure of your information. In case when your user ID is linked to your Facebook account, Facebook may use your device information in association with categorized data that were already recorded in its databases (eg. your age, gender or other demographic indication). We do not control, supervise or stand surety for how the third parties process your personal data, that might be collected by their own means (not through our App). While we make commercially reasonable efforts to protect your privacy, we cannot guarantee that your information will always be private or protected.

HOW DO WE USE THE INFORMATION WE COLLECT?

To Provide Better of Our Apps and Services

We leverage automatically processed information to provide you with all requested services, enhance our comprehension of user behavior and trends, identify potential outages and technical concerns, and effectively operate, safeguard, enhance, and optimize our application.

We process your personal information to: improve and enforce our security measures; combat spam, malware, malicious activities or security risks; and to monitor and verify your identity so that unauthorized users do not access your account with us. We cannot ensure the security of our Services if we do not process your personal information for security purposes.Designated Countries: For all purposes listed above, pursuant to the EU General Data Protection Regulation ("GDPR") or any equivalent legislation (collectively "Data Protection Laws"), we process the personal information of users located in the European Economic Area ("EEA"), United Kingdom and Switzerland (collectively, the "Designated Countries") based on our contract with you.

Safety, Integrity and Security

We use the foregoing information we collect to verify accounts and activity, combat harmful conduct, detect and prevent viruses, plug-ins, Trojans, or other malicious programs or software. These safeguard measures maintain the integrity and good business environment of apps and services, which provides you with better service experiences.

Advertising

We and Our third-party advertisers use your Personal Information to serve you with advertisements that may interest you based on your preferences, in conjunction with our third-party advertisers. We provide personalized content and information to you, which can include online ads or other forms of marketing.

Communication

We may use your information to contact you regarding changes related to the Services, as well as to maintain our services and respond to your support requests, questions, and issues.

Legal

We may use your information to comply with legal obligations, protect our intellectual property (including our copyright and trademarks), enforce our Terms of Use, and cooperate with regulators and law enforcement bodies. If any new purposes for processing your personal data arise we will let you know we start to process information on that other purpose by introducing the corresponding changes to this Privacy policy.

HOW DO WE SHARE THE INFORMATION WE COLLECT?

We are committed to keeping your information safe and secure. To ensure your privacy, we follow strict guidelines and rules about how we share your information with partners and third parties. Here's a breakdown of how we do this:

Service providers

We may share your personal information with authorized service providers who perform services on our behalf, such as processing credit card payments, analytics, security, data storage and cloud services, and other features offered through our services. These service providers may have access to your personal information but are not allowed to share or use it for any other purposes.

Corporate group

We may share your personal information with members of our corporate group who control, are controlled by, or are under common control with us. This is done to provide services, customer management, customization of content, advertising, analytics, verifications, functionality, and security, and to comply with legal obligations.

Legal Obligations

We may share your personal information with third parties if we believe it's necessary to comply with a legal or regulatory obligation or to protect our rights or the rights of any third party.

Asset purchasers

In the event of a sale or transfer of all or substantially all of our assets and business, we may share your personal information with the entity to which we transfer it. We will make reasonable efforts to ensure that the new entity uses your personal information in a manner consistent with our privacy policy.

As a user, you have certain rights regarding your personal data processed by the Owner. These rights include the following:

Withdraw your consent at any time: You have the right to withdraw your consent if you previously gave it for the processing of your personal data.
Object to processing of your data: You have the right to object to the processing of your data if it is carried out on a legal basis other than consent.
Access your data: You have the right to learn if your data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the data undergoing processing.
Access your data: You have the right to learn if your data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the data undergoing processing.
Verify and seek rectification: You have the right to verify the accuracy of your data and ask for it to be updated or corrected.
Restrict the processing of your data: You have the right to restrict the processing of your data under certain circumstances. In this case, the Owner will not process your data for any purpose other than storing it.
Have your personal data deleted or otherwise removed: You have the right, under certain circumstances, to obtain the erasure of your data from the Owner.
Receive your data and have it transferred to another controller: You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint: You have the right to bring a claim before your competent data protection authority.

To exercise any of the aforementioned rights, please feel free to reach out to us via email at support@volio.store. It is important to note that these rights pertain specifically to the information that we physically access and store.

If your personal information undergoes automated processing, there may be circumstances where you can object to such processing. If your personal information is being processed for direct marketing purposes, you have the right to request the cessation of data processing for such marketing activities. To exercise this right, please contact the third-party services listed in Section IV of this Privacy Policy. They will provide you with information on how you can object to the processing of your data. Many of these services have clear instructions on their privacy pages, functional APIs, or other available options.

ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING

Personalize Advertisement

We utilize Google Ads for advertising purposes. Google may use the advertising ID from your device to gather interest and demographic data, which may then be used to serve better-targeted ads that reflect personalized advertising. Please be assured that the ads we display to you are not personalized, and we do not share any information with third parties. We have chosen to incorporate ads into our app as our revenue model is based on advertising. To ensure a positive user experience, if you encounter any ads that are inappropriate or do not align with your preferences, you have the ability to report or block them directly within our apps.

Retention of your information

In order to provide transparency and clarity about the processing and storage of Personal Data, we adhere to the following guidelines:

Personal Data will be processed and stored for as long as necessary to fulfill the purpose for which it was collected.
If the Personal Data was collected for the performance of a contract between the Owner and the User, it will be retained until the contract has been fully executed.
If the Personal Data was collected for the purposes of the Owner's legitimate interests, it will be retained for as long as necessary to fulfill those purposes. Users can obtain information about the Owner's legitimate interests by referring to the relevant sections of this document or by contacting the Owner directly.
Personal Data may be retained for a longer period if the User has given consent to such processing, provided that the consent is not withdrawn. The Owner may also be required to retain Personal Data for a longer period to comply with legal obligations or orders from authorities.
After the retention period expires, Personal Data will be deleted. This means that the right to access, erasure, rectification, and data portability cannot be enforced once the retention period has expired.

Detailed information on the processing of Personal Data

In order to provide transparency about how we use Personal Data, we collect data for the following purposes and services:

Advertising:

User data may be used for advertising communication purposes, such as displaying banners and advertisements on this Application based on User interests.
However, not all Personal Data is used for advertising, and specific information and conditions of use are outlined below.
Some services listed may use Cookies or Identifiers to identify Users or use behavioral retargeting to display ads tailored to the User's interests, even outside this Application. Please refer to the relevant service's privacy policies for more information.
Users may opt-out of certain advertising features through device settings or by visiting the Network Advertising Initiative opt-out page.

AdMob (Google Ireland Limited)

AdMob is an advertising service provided by GoogleIreland Limited.

In order to understand Google's use of Data, consult Google's partner policy.

Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.

Place of processing: Ireland - Privacy Policy. Privacy Shield participant.

Analytics:

We use services that enable us to monitor and analyze web traffic and User behavior.
Google Analytics for Firebase is an analytics service provided by Google LLC that we use. To understand Google's use of Data, please consult Google's partner policy.
Firebase Analytics may share Data with other tools provided by Firebase, and Users may opt-out of certain Firebase features through device settings or other sections of this privacy policy.
We use identifiers for mobile devices and technologies similar to cookies to run the Firebase Analytics service.

Personal Data processed:Usage Data.

Place of processing: United States - Privacy Policy.

Privacy Shield participant.

How to opt-out

Opt-out of marketing tracking

If you don’t want third-party service providers to use to personalize ads on the basis of your interests please follow the instructions below:

Choose option “Limit Ad Tracking” on your iOs device in Settings/ Privacy/ Advertising, please find additional information here: https://support.apple.com/en-us/HT202074 Choose option “Opt out of Ad Personalization” on your Android device in Settings/ Google/ Ads.

You can also visit https://youradchoices.com for the same purpose.

Please mind when you opt out of certain interest based advertising, you may still continue to receive contextual ads based on other non-personal information, such as ads related to the content of other digital products you are using

Opt-out of Location Data Processing

If you don’t want third-party service providers to use your precise location data, or street-level location information about you please follow the instructions below:

iOS 11 or later: turn Location Services off for the applicable Product via the menu “Settings > Privacy > Location Services”. Then select the applicable App and set the “Share My Location” status to “Never”. Please see additional information here: https://support.apple.com/en-us/HT203033.

Additional information about User's Personal Data

Our Apps and Service may provide the User with additional and contextual information regarding specific Services or the handling of Personal Data upon request, in addition to the information provided in this privacy policy.

Information not contained in this policy

If you need further clarification or have questions about how we collect or process your Personal Data, please don't hesitate to reach out to the Owner. Contact information can be found at the end of this document.

How “Do Not Track” requests are handled

Please note that this Application does not support "Do Not Track" requests. If you want to know whether any of the third-party services we use honor "Do Not Track" requests, we recommend reviewing their respective privacy policies.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers that a website or mobile application transfers to your hard drive or mobile device to store and sometimes track information about you. Although cookies do identify a user’s device, cookies do not personally identify users.

Respecting your privacy, our App does not use any cookies.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services.

Our Services use cookies to distinguish you from other users of our App. This helps me to provide you with a good experience when you use our Services and also allows me to improve our Services.

Types of cookies Service Provider may use:

Strictly necessary cookies: these are cookies required for the operation of a website and App, such as enabling you to log into secure areas.
Performance cookies: these types of cookies recognize and count the number of visitors to a website and users of an App and see how users move around in each. This information is used to improve the way the website and App work.
Functionality cookies: these cookies recognize when you return to a website or App, enable personalized content and recognize and remember your preferences.
Targeting cookies: These cookies record your visit to a website or App, including the individual pages visited and the links followed.

Generally, the strictly necessary cookies and some performance and functionality cookies only last for expiring when you close an App; the functionality cookies and some targeting and performance cookies may last for a longer period of time.

Some of the cookies used by our App may be set by us, and some are set by third parties who are delivering services on our behalf. For example, I use Google Analytics to track what users do on the App so I can improve the design and functionality.

Most mobile devices and apps automatically accept cookies but, if you prefer, you can change your device or app settings to prevent that or to notify you each time a cookie is set. Please note, however, that (as with other apps) by blocking or deleting cookies used on the App you may not be able to take full advantage of the Services.

If you choose to refuse cookies of our Service, you can remove cookies on your device or immediately cease your use of our Service. To erase cookies you will need to find the folder or file where they are stored on your device and delete them. Session cookies will automatically be deleted when you close the App.

Children's Privacy

Complying with the Children's Online Privacy Protection Act (COPPA for short), our Service does not address anyone under the age of 13. I do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Me with Personal Data, please contact Me. If I become aware that I have collected Personal Data from anyone under the age of 13 without verification of parental consent, I take steps to remove that information from our servers.

If I need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, I may require Your parent's consent before I collect and use that information.

GUIDELINES FROM THE GOVERNMENT AND INDUSTRY SOURCES

“GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. “EEA” includes all current member states to the European Union and the European Economic Area.

1. Legal Basis for Processing Personal Data under GDPR

These are applicable to users subject to the General Data Protection Regulation (GDPR). We may process Personal Data under the following conditions:

- Consent: You have given your consent for processing Personal Data for one or more specific purposes.

- Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

- Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which we are subject.

- Vital interests: Processing Personal Data is necessary in order to protect your vital interests or of another natural person.

- Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.

- Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by us. In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

2. Your Rights under the GDPR

We undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights.

You have the right under this Privacy Policy, and by law if you are within the EU, to:

- Request access to your Personal Data. The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. This also enables you to receive a copy of the Personal Data we hold about you.

- Request correction of the Personal Data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.

- Object to processing of your Personal Data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.

- Request erasure of your Personal Data. You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.

- Request the transfer of your Personal Data. We will provide to you, or to a third-party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

- Withdraw your consent. You have the right to withdraw your consent on using your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the service.

If you need any further assistance regarding exercising any of these rights, communicate via our email: support@volio.store. In your request, please clarify: (I) what Personal Data is concerned; and (ii) which of the above rights you would like to exercise.

Note: We do not practice discrimination against any user (providing inferior services or charging extra for products) who exercises any of those rights mentioned above.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy periodically. The use of the information we currently collect is subject to the Privacy Policy in effect at the time of its use. In the event that we make changes that we believe will significantly affect your rights, we will notify you accordingly. In the absence of such notification, you agree to be bound by any modifications or updates to this Privacy Policy by continuing to utilize our Services.

CONTACT US

If you have any questions or concerns about our Privacy Policy or the manner in which we collect, process, or store your personal data, please do not hesitate to contact us. You may reach out to us via the contact details provided in this document, and we will do our best to respond to your inquiry as quickly as possible. We take your privacy seriously and are committed to addressing any issues that may arise in a timely and efficient manner.

Address: The 4th floor, Stellar Garden, 35 Le Van Thiem, Thanh Xuan Trung, Thanh Xuan, Ha Noi, Viet Nam

Email:support@volio.store